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Quality Assurance Coordinator
Category: Other
  • We need you for Contract
  • Your pay will be discussed at your interview

Job code: lhw-e0-90646370

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Hired by Matrix, Inc.

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Quality Assurance Coordinator
Quality Assurance Coordinator

Job Description:

Job Summary

+ Our Client, an education publishing company, is seeking a Quality Assurance Coordinator possessing a high school diploma, BA preferred and proven proofreading and quality control skills

+ Handles customer service inquiries and problems via the telephone recording consistent problem areas

+ May respond to email inquiries

+ Customer service is the primary function, but may include minimal selling or promotion of products or services

+ Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures

+ Uses computerized system for tracking, information gathering, and/or troubleshooting.

+ Requires general knowledge of the organization, products, and or services

+ May assess needs and suggest/promote alternative products or services


+ Ensures accuracy of content as it is converted from source files/location to a new platform and through test production

+ Performs item accounting and data validation to confirm all data has been transmitted accurately and completely

+ Performs database reviews for accuracy of structure of content and organization as defined by specifications

+ Performs technical checks including cross referencing documentation and following established checklists and tracking logs

+ Maintains accurate, up-to-date quality control logs and queries any potential issues or errors to supervisor. High level attention to detail and quality control


Minimum Education Requirement

+ Minimum high school diploma; BA preferred.

Minimum Required Skills

+ Professional environment

+ Proven proofreading and quality control skills

+ Familiar with standard proofreading marks

+ Proficiency in MS Word and Excel and computer/internet based navigation

+ Strong organizational, analytical and problem solving skills

+ Knowledge of computer-based content management

+ Detailed oriented with the ability to work in a fast paced, deadline driven environment

+ Ability to work as part of a team

Please submit your resume for consideration. Once submitted, feel free to contact Rahul at 630-580-0309 for additional information.

Approx. Duration: 4 months

About Hired By Matrix

Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.

As the staffing industry evolves, Hired by Matrix continues to develop and grow. By combining our expertise with a keen understanding of each client's needs we are able to source for the most qualified candidates. Our commitment to servicing our clients corresponds with our commitment to finding the perfect match between our clients and candidates and maintaining our relationships long term.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.Equal Opportunity EmployerWBENC CertifiedWOSB Certified*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

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